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Customer Service

Shipping & Delivery
Do you provide same-day delivery?
Absolutely! if your order is placed by 3 pm in the recipient's time zone, your order will be delivered that very day (unless you specify otherwise). If you place the order after 3 pm, the first available delivery date is the following day.
 Do you deliver on Sundays?
We deliver on Sundays.
 Do you deliver internationally?
Yes, we are capable of fulfilling your order to Turkey and abroad, however this service is available by EMAIL only, so send us an email to place your international order.
 What is your delivery charge?
The product price covers the charges for processing the order and the delivery of the item.

Please be sure to read our delivery policies carefully before ordering :

  1. We deliver same day 7 Days a week
  2. We offer you free delivery to all popular areas.
  3. Our standard delivery hours are 9.00am - 8.00pm 7 days a week
  4. We have same day delivery guaranteed for all nationwide orders received before 3.00pm local time.
  5. We deliver to all Residential, Commercial, Public, Retail and Government addresses.
  6. It is VITAL that we receive a contact telephone number of the recipient so we can call in the unlikely event of a delivery problem.
  7. If we do have to contact your recipient by telephone we will not inform that we are delivering flowers as not to spoil the surprise. We will ONLY call if there is a problem finding the address or the recipient is not available when we deliver.

 If you have any further questions, we welcome your email at info@gift2turkey.com

Privacy & Security
Please read this privacy policy ("Policy") carefully to understand how we will use and protect your personal information. We will not share your personal information with anyone except as described in this Policy. Questions regarding this Policy should be directed to info@gift2turkey.com

What information do we collect?
We collect certain personal information about you - but only when that information is provided by you or is obtained by us with your authorization. We collect information from you when you register on our site, place an order, use our reminder service or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. so that we may send them or you an email, hint or reminder about an event that could be made more special with the gift of our products. You may also visit our site anonymously. 

Do we disclose any information to outside parties?
As a general rule, we do not disclose personal information about our customers to anyone - we are the sole entity viewing your information. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

What do we use your information for?
Our main aim in collecting information is to enhance our customers' shopping experience. Among other things, we use customer contact information in the following ways: - To personalize your experience Your information helps us to better respond to your individual needs. - To 
improve our website We continually strive to improve our website offerings based on the information and feedback we receive from you. We collect certain information from visitors while shopping on our Sites for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our Sites. - To improve customer service Your information helps us to effectively respond to your customer service requests and support needs. If you use our Order Enquiry service we will gather your email address and account password, if you have one, in order to locate your order so that we may give our most recent tracking information. We also use your information to trace false orders, to remind customers of events through our reminder service(s), and to send service emails, newsletters, and promotional emails from us or third parties. You can opt out of our newsletters or decide the frequency of the same. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders by contacting customer service.

Returns & Replacements

One of our key motivations for working in this industry is that we love flowers & gifts and the pleasure they bring.We want you to be happy with the flowers & gifts we provide to you or your nominated recipient.

If you have a complaint about our flowers or gifts, the only thing we ask is that you let us know within 48 hours of delivery. We will replace all flowers or gifts, within 48 hours of receiving a complaint (as long as long as reasonable care was exercised by the recipient). We do like to have the flowers in question returned to us and they should be available for pick-up with the replacement delivery. Should the circumstance warrant, we will look at other solutions.

Due to nature of our products and gifts, we can not accept claims or return requests after 4 days from receipt of the order

If your order cannot be delivered for any reason we will notify you as soon as possible to organise alternative arrangements.For any concerns or enquires regarding your order. Refunds/Replacements will be dealt with on an individual and personal basis.

Ordering
How will I know if my order has been submitted successfully?
You will receive an order confirmation email immediately after placing your order at Gift2Turkey.com. This confirms that your order has been received and is being processed. If you do not receive an email confirmation, please check your "junk" or "spam" folder in case the email was filtered by your Internet service provider. To ensure delivery of your order confirmation, please add info@gift2turkey.com to your address book.
If you do not receive your email confirmation and it is not in your junk mail folder, please contact us immediately to ensure that the order was submitted successfully.

 How will I know if my order has been delivered?
You will receive a delivery confirmation email as soon as the delivery is done successfully.

Can my order be changed or cancelled once it has been placed?
If your order has not yet been fulfilled, we will be happy to make changes to your order. During floral holidays we require all changes or cancellations at least 24 hours prior to the delivery date. Please submit all changes/cancellation requests to info@gift2turkey.com 

Can I customize my order?
The products on our website may be slightly modified by request, but cannot be guaranteed. For example, if the product you select has pink roses and you prefer red roses, you may add this modification in the "comment" field in checkout. The fulfilling florist will try to match your request as closely as possible, but custom requests cannot be guaranteed.

What payment types do you accept?
We accept Visa, Mastercard, American Express, Discover and PayPal.

When will my credit card be charged?
We will attempt to secure authorization on your credit card at the point of purchase online. If we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged on the day of purchase.

Payment, Pricing & Promotions
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Viewing Orders
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Updating Account Information
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